About Inmind Community Support Services:
Inmind community support services provides and implements bespoke packages of care and support to promote the independence, inclusion and wellbeing of people with identified support needs who live in the community. We do this by placing the people we support and their families at the centre of all matters relating to their support and wellbeing.
We work closely with our full disciplinary team and partner agencies to deliver innovative and high quality services that meet the individual’s needs and aspirations in a person centred manner.
We consider that the input of the service user, and any other associated carers or family members, is essential in the formulation of this plan, and as such we will ensure that they are involved at every stage of the planning process. In addition, we will take into account the needs of any informal carers involved in the care or support of the service user, and incorporate these as far as is reasonable and possible into the care and support plan.
Taking this approach allows us to identify a particular specialist care need. We will ensure that our Support Workers are provided with the necessary training to deliver the required care prior to service commencement. Where appropriate, we may request the input of the wider team into such training.
Additionally we also understand the importance of our service users accessing primary healthcare, most importantly GP services. We have a strong reputation for supporting individuals in having regular, meaningful contact with their GP updating personal Health Action Plans.
What we provide
Inmind Community Support Services aims to provide a sustained and high quality outcomes focussed provision of expert care and support in almost all clinical and social settings including:
- Hospital discharge and rehabilitation
- Community access and Enablement
- Long term managed conditions
- Palliative care/End of life care
- Complex Care
- Transitions support
- Carer support and respite
- Night roaming support
- Head and spinal injury rehabilitation
- Home ventilation and respiratory support
- Renal Care
- 24 hour live in care
- Meaningful activity
- Employment and education opportunities
Inmind Community are now based at:
The Rock Centre
Suite 101 & 103
27- 31 Lichfield Street
t: 01922 611315
Inmind Community were previously based at:
Tameway Tower, Offices 19 & 20
Our services enable Local Authorities and Clinical Commissioning Groups to transfer the management and delivery of health and social care packages with varying levels of complexity to the home and community environment. The benefits to commissioners include the ability to reduce blockages in hospital inpatient settings, reduction of cost, care pathways that support the reduction of care and support needs. The benefits to those using our service include increased choice, control and independence in their daily lives by being supported in their own home, the ability to utilise personal budgets and increased physical and emotional wellbeing through a service that values and individual’s dignity and privacy.
We are able to provide a wide range of qualified nurses, healthcare assistants and support workers with specific skills tailored to meet the needs of the individual service user allowing us to provide a flexible home-based alternative to hospital or residential care.
We also have access to a full Multi-Disciplinary team including:
- Occupational Therapists
- Social Workers
Our Delivery of Person-Centred Care
The development of outcome-based care and Person-Centred domiciliary care services has, in our experience, been highly beneficial both to service users and to their Carers. By emphasising the impact that services have on the quality of our service user’s lives, we are better able to target and tailor our service delivery, ensuring that we deliver a truly relevant and positive service.
We understand that it is vital that our service users are supported to maintain and maximise the levels of choice and control that they have over their lives, including the ability to shape and define the services that they receive. By placing the service user at the centre of the service development process, we are enabling them to identify the aspirations, goals and priorities that are most important to them. These key factors can then be utilised to develop a Person-Centred Care Plan, in conjunction with the service user. Whilst we understand that each service user has the right to develop their service in a way that best meets their needs and preferences, we also remain aware of Government guidance around the achievement of outcomes, and as such strive to ensure that our service users receive support that achieves the key outcomes of “Putting People First” as a minimum requirement.
Our experience of delivering Person-Centred, outcome-based services indicates that putting into place a series of small, identifiable and time-bound steps towards the achievement of an overall outcome is often the most effective approach for our service users – it affords them a more immediate sense of accomplishment, as well as ensuring that progression can be easily monitored and recorded. We will therefore work with each service user to develop an individual, person-centred Service Plan for each individual based on the principles of The Life Star, focussed upon the achievement of agreed goals and outcomes. In order to produce this plan, a suitably trained member of our branch team will make an appointment to visit the service user in their home environment (within 72 hours of referral), and will engage them in an assessment of their abilities, limitations, skills, preferences and care requirements. The service user is central to this process – put simply, they are providing us with a detailed description of their life, and how they would like to be supported to maintain and improve their lifestyle. Once this assessment has been completed, our coordinator will work with the service user to identify several key outcomes that they wish to achieve, and put into place plans to do so. From this point, the Life Star and associated person centred action plan will form the template and ‘roadmap’ for the individual service users support.
This Person-Centred Plan is utilised by all parties involved in the care and support of the service user, and is not simply focussed upon one aspect of the service user’s life. By involving the relevant professionals from the ICSS team in the development of the Person-Centred Plan, a holistic, detailed picture of the needs of the service user can be developed. This will integrate the delivery of different services into one plan and will reassure the service user that all parties are aware of what they would like their services to achieve. Further, the Plan will be utilised by Carers and other non-professionals involved in the service user’s life (where appropriate), and as such will be written and presented in ways that are accessible to all. By doing this, we are able to ensure that they feel involved in the service user’s support and are able to contribute to the achievement of outcomes.
People in our care will be supported to reach their full capacity and potential in order to have quality of life. We will therefore;
- Encourage our service users to retain their independence and control over their lives and decisions, minimising the impacts of disabilities.
- Facilitate access to a range of community activities, to promote social inclusion.
- Ensure continuity of worker to promote trust.
- Implement action plans that will enable service users to develop new skills.
All Care Plans are drawn up in full consultation with the service user and their carer, and as such we ensure that they feel comfortable to express their needs and wishes, having control over the services they receive. When drawing up these plans we assess the risks of activities; offering a wide range of activities to the service user whilst ensuring the risks are understood but manageable. These are incorporated into The Life Star Action Plan, which are reviewed on a 3-monthly basis to ensure they are realistic and that the service user is being fully supported to achieve these, thus promoting quality of life.
Typical Patient Profile:
We are able to meet a wide variety of the assessed needs of people over 18 years old presenting with:
- A learning disability
- A physical disability
- A mental health diagnosis
- An acquired brain injury
- A sensory impairment
- A long term managed condition
- A complex healthcare need
- Family and child support needs
- Homecare support needs for older people
Katie Bibi – Registered Manager
Katie has been a registered manager in community services for the last 15 years, working with people with mental health needs, learning disabilities, personality disorders, complex health needs and those who require supported living services. Katie’s real passion is to help people achieve their goals and help give them the opportunities to live independently within a community.
Tehmina Kossir - Community Accounts Manager
Tehmina has worked in finance management for eight years now, she specialises in community finance dealing with commissioners/service users/coordinators. She enjoys working in this field as she gets to meet so many unique individual service users.